{"id":3971,"date":"2017-02-16T15:48:39","date_gmt":"2017-02-16T20:48:39","guid":{"rendered":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?post_type=ht_kb&#038;p=3971"},"modified":"2024-06-05T10:32:10","modified_gmt":"2024-06-05T14:32:10","slug":"error-invalid-user-id-or-password","status":"publish","type":"ht_kb","link":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?ht_kb=error-invalid-user-id-or-password","title":{"rendered":"Error: Invalid User ID or Password"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Est. reading time:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>\n<h2>Problem<\/h2>\n<p>This error is caused by entering a username and password combination that does not match our records, and looks like the following:<\/p>\n<p><a href=\"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?attachment_id=4031\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4031 size-full\" src=\"\/wp-content\/uploads\/invalidPassword.jpg\" alt=\"\" width=\"685\" height=\"485\" srcset=\"\/wp-content\/uploads\/invalidPassword.jpg 685w, \/wp-content\/uploads\/invalidPassword-300x212.jpg 300w, \/wp-content\/uploads\/invalidPassword-50x35.jpg 50w, \/wp-content\/uploads\/invalidPassword-60x42.jpg 60w, \/wp-content\/uploads\/invalidPassword-35x25.jpg 35w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/a><\/p>\n<h2>Solution<\/h2>\n<p>This error can be fixed by doing the following:<\/p>\n<ol>\n<li>Resetting your password will ensure that you are entering the correct password. Click the &#8220;HERE&#8221; link included in the error message, and follow the instructions to reset your password (see\u00a0<a href=\"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?ht_kb=how-do-i-reset-my-securemail-password\">How do I reset my DataMotion password?<\/a>)<\/li>\n<li>You will receive an email with a link to set a new password.<\/li>\n<li>Once you&#8217;ve done that, log in using the new password you just created.<\/li>\n<\/ol>\n    \t\t<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Note<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIf you did not receive an email, check your spam folder. Depending on your company&#8217;s security settings, sometimes DataMotion notifications may be marked as spam. If you&#8217;re not receiving the email notification, please contact your company administrator to ensure that you entered the correct email address.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>Problem This error is caused by entering a username and password combination that does not match our records, and looks like the following: Solution This error can be fixed by doing the following: Resetting your password will ensure that you are entering the correct password. Click the &#8220;HERE&#8221; link included&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[141,191],"ht-kb-tag":[],"class_list":["post-3971","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-securemail-web-portal","ht_kb_category-direct-messaging-portal"],"_links":{"self":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/3971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3971"}],"version-history":[{"count":7,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/3971\/revisions"}],"predecessor-version":[{"id":7800,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/3971\/revisions\/7800"}],"wp:attachment":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3971"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=3971"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=3971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}