{"id":4281,"date":"2017-02-21T16:36:00","date_gmt":"2017-02-21T21:36:00","guid":{"rendered":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?post_type=ht_kb&#038;p=4281"},"modified":"2024-06-05T10:22:46","modified_gmt":"2024-06-05T14:22:46","slug":"error-account-size-exceeded","status":"publish","type":"ht_kb","link":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?ht_kb=error-account-size-exceeded","title":{"rendered":"Error: Account Size Exceeded"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Est. reading time:<\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>\n<h2>Problem<\/h2>\n<p>The below error occurs when your account\u00a0storage limit has been reached:<\/p>\n<p><a href=\"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?attachment_id=4291\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4291 size-full\" src=\"\/wp-content\/uploads\/accountsize.png\" alt=\"\" width=\"500\" height=\"85\" srcset=\"\/wp-content\/uploads\/accountsize.png 500w, \/wp-content\/uploads\/accountsize-300x51.png 300w, \/wp-content\/uploads\/accountsize-50x9.png 50w, \/wp-content\/uploads\/accountsize-60x10.png 60w, \/wp-content\/uploads\/accountsize-35x6.png 35w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<h2>Solution<a href=\"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/wp-content\/uploads\/accountsize.png\"><br \/>\n<\/a><\/h2>\n<p>A common fix for this error is to free up storage space in your account by permanently deleting messages that you&#8217;ve sent. If you need to hold on to these messages for any reason, download the messages before permanently deleting them. You can talk to your sales representative about raising the storage limit or delete messages in your Track Sent with these steps:<\/p>\n<ol>\n<li>Log into your account and click on\u00a0<strong>Track Sent<\/strong><\/li>\n<li>Go through the messages you no longer need, especially messages containing large attachments, and delete them<\/li>\n<li>Once you&#8217;ve done that, go back to the Member Center and click on\u00a0<strong>Folders<\/strong> under the &#8220;Messages and Files&#8221; section<\/li>\n<li>To delete the files from your Trash folder, click on\u00a0<strong>Empty<\/strong> next to &#8220;Trash&#8221; under &#8220;Track Sent&#8221;<\/li>\n<li>To permanently delete the files from your Deleted Trash folder, click on\u00a0<strong>Empty<\/strong> next to &#8220;Deleted Trash&#8221; under &#8220;Track Sent&#8221; (note: you will no longer be able to access these messages once they&#8217;ve been deleted)<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Problem The below error occurs when your account\u00a0storage limit has been reached: Solution A common fix for this error is to free up storage space in your account by permanently deleting messages that you&#8217;ve sent. If you need to hold on to these messages for any reason, download the messages&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[141,191],"ht-kb-tag":[],"class_list":["post-4281","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-securemail-web-portal","ht_kb_category-direct-messaging-portal"],"_links":{"self":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/4281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4281"}],"version-history":[{"count":8,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/4281\/revisions"}],"predecessor-version":[{"id":7798,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/4281\/revisions\/7798"}],"wp:attachment":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4281"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=4281"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=4281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}