{"id":4381,"date":"2017-02-23T12:17:47","date_gmt":"2017-02-23T17:17:47","guid":{"rendered":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?post_type=ht_kb&#038;p=4381"},"modified":"2024-06-02T21:33:24","modified_gmt":"2024-06-03T01:33:24","slug":"how-do-i-register-for-the-support-portal","status":"publish","type":"ht_kb","link":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?ht_kb=how-do-i-register-for-the-support-portal","title":{"rendered":"How do I register for the Customer Support Portal?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Est. reading time:<\/span> <span class=\"rt-time\"> 2<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p>Using this guide, you will be able to register for an account on the DataMotion\u00a0Customer Support Portal.\u00a0From this portal, you will have the ability to submit support requests (or tickets) to the DataMotion support team, as well as review previous tickets\u00a0you have submitted along with their details; however, to begin, you must register your e-mail address within the DataMotion system.<\/p>\n<h2>Register for an Account<\/h2>\n<ul>\n<li>Open an Internet browser (IE, Firefox, Chrome, Safari, etc.) and navigate to the <a class=\"external-link\" href=\"https:\/\/otrs.datamotion.com\/otrs\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">DataMotion Customer Support Portal<\/a>.<br \/>\n<hr \/>\n<\/li>\n<li>On the portal, click &#8220;Sign up now&#8221;<a href=\"\/wp-content\/uploads\/customer_login.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4411 size-full\" src=\"\/wp-content\/uploads\/customer_login.png\" alt=\"\" width=\"767\" height=\"228\" srcset=\"\/wp-content\/uploads\/customer_login.png 767w, \/wp-content\/uploads\/customer_login-300x89.png 300w, \/wp-content\/uploads\/customer_login-50x15.png 50w, \/wp-content\/uploads\/customer_login-60x18.png 60w, \/wp-content\/uploads\/customer_login-35x10.png 35w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/a><br \/>\n<hr \/>\n<\/li>\n<li>On the Create Account screen, enter your first name, last name, and the email address that you would like to register for your support tickets. Your title is optional. Submit the form by clicking the &#8220;Create&#8221; button.<a href=\"\/wp-content\/uploads\/create_account.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4401 size-full\" src=\"\/wp-content\/uploads\/create_account.png\" alt=\"\" width=\"767\" height=\"300\" srcset=\"\/wp-content\/uploads\/create_account.png 767w, \/wp-content\/uploads\/create_account-300x117.png 300w, \/wp-content\/uploads\/create_account-50x20.png 50w, \/wp-content\/uploads\/create_account-60x23.png 60w, \/wp-content\/uploads\/create_account-35x14.png 35w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/a>    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Note<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tThe email address you enter here will be where all ticket information and communication is sent.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t<br \/>\n<hr \/>\n<\/li>\n<li>You should now see the following confirmation:<a href=\"\/wp-content\/uploads\/account_created_confirmation.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4391 size-full\" src=\"\/wp-content\/uploads\/account_created_confirmation.png\" alt=\"\" width=\"767\" height=\"249\" srcset=\"\/wp-content\/uploads\/account_created_confirmation.png 767w, \/wp-content\/uploads\/account_created_confirmation-300x97.png 300w, \/wp-content\/uploads\/account_created_confirmation-50x16.png 50w, \/wp-content\/uploads\/account_created_confirmation-60x19.png 60w, \/wp-content\/uploads\/account_created_confirmation-35x11.png 35w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/a><br \/>\n<hr \/>\n<\/li>\n<li>You should also have received a confirmation email in the inbox of the email address you specified. This email will contain your username (which is the same as the email address you entered), as well as an auto-generated password. You will have to use this password to log in the first time, at which point we <strong>strongly recommend<\/strong> you change the password.<br \/>\n<hr \/>\n<\/li>\n<\/ul>\n<h2>Manage your preferences<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Once you&#8217;ve logged in, click the &#8220;Preferences&#8221; link in the top right corner of the page under the DataMotion banner.<a href=\"\/wp-content\/uploads\/customer_login_preferences.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4421 size-full\" src=\"\/wp-content\/uploads\/customer_login_preferences.png\" alt=\"\" width=\"767\" height=\"250\" srcset=\"\/wp-content\/uploads\/customer_login_preferences.png 767w, \/wp-content\/uploads\/customer_login_preferences-300x98.png 300w, \/wp-content\/uploads\/customer_login_preferences-50x16.png 50w, \/wp-content\/uploads\/customer_login_preferences-60x20.png 60w, \/wp-content\/uploads\/customer_login_preferences-35x11.png 35w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/a><br \/>\n<hr \/>\n<\/li>\n<li>Once in Preferences, you have four (4) different settings that you can change:\n<div class=\"floatnone\"><a href=\"\/wp-content\/uploads\/preferences.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4461 size-full\" src=\"\/wp-content\/uploads\/preferences.png\" alt=\"\" width=\"768\" height=\"454\" srcset=\"\/wp-content\/uploads\/preferences.png 768w, \/wp-content\/uploads\/preferences-300x177.png 300w, \/wp-content\/uploads\/preferences-50x30.png 50w, \/wp-content\/uploads\/preferences-60x35.png 60w, \/wp-content\/uploads\/preferences-35x21.png 35w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/div>\n<ul>\n<li>Interface Language &#8211; what language you would like the page displayed in.<\/li>\n<li>Number of Displayed Tickets &#8211; this changes the number of tickets that are displayed per page<\/li>\n<li>Ticket Overview &#8211; how often your &#8220;Tickets&#8221; page updates<\/li>\n<li>Change Password &#8211; where to change your password. We strongly recommend you change your password when you first log in.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n","protected":false},"excerpt":{"rendered":"<p>Using this guide, you will be able to register for an account on the DataMotion\u00a0Customer Support Portal.\u00a0From this portal, you will have the ability to submit support requests (or tickets) to the DataMotion support team, as well as review previous tickets\u00a0you have submitted along with their details; however, to begin,&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"ht-kb-category":[231],"ht-kb-tag":[],"class_list":["post-4381","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support-portal"],"_links":{"self":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/4381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4381"}],"version-history":[{"count":7,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/4381\/revisions"}],"predecessor-version":[{"id":7736,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=\/wp\/v2\/ht-kb\/4381\/revisions\/7736"}],"wp:attachment":[{"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4381"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=4381"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=4381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}