{"id":7463,"date":"2020-11-17T15:30:30","date_gmt":"2020-11-17T20:30:30","guid":{"rendered":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?post_type=ht_kb&p=7463"},"modified":"2025-04-23T15:08:12","modified_gmt":"2025-04-23T19:08:12","slug":"datamotion-faqs","status":"publish","type":"ht_kb","link":"https:\/\/knowlegebase-b5heb6b2esbghgd4.eastus2-01.azurewebsites.net\/?ht_kb=datamotion-faqs","title":{"rendered":"DataMotion FAQs"},"content":{"rendered":"Est. reading time:<\/span> < 1<\/span> minute<\/span><\/span>\n\n\n\n

Here are some of the most frequently asked questions<\/a> about DataMotion:<\/p>\n\n\n\n

DataMotion Desktop<\/h2>\n\n\n \t\t
\r\n \t\t\t
What types of accounts are offered with DataMotion?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

There are two (2) account types: a commercially available account and a free recipient account:<\/p>\n\n\n\n\n\n\n\n\n
<\/td>\nCommercial Account<\/td>\nFree Account<\/td>\n<\/tr>\n
Disk Space (MB)<\/td>\n500<\/td>\n250<\/td>\n<\/tr>\n
Initiate, Forward<\/p>\n

and Send Messages<\/td>\n

Yes<\/td>\nNo. Reply only<\/strong> to the sender of<\/p>\n

the message<\/td>\n<\/tr>\n

Maximum Recipient\/Day<\/td>\nUnlimited<\/td>\n35<\/td>\n<\/tr>\n
Message Expiration Period<\/td>\n1 Month – 2 Years<\/td>\n1 Month<\/td>\n<\/tr>\n
Message Delivery Options<\/td>\nWeb, PDF, POP3, and<\/p>\n

Secure Plain Text via TLS<\/td>\n

Web only<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
How do I establish a DataMotion account?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

The first step to using is to establish your account and password. This can be done by either purchasing an account from DataMotion or receiving a message from another user of DataMotion. When your account is created, you will be sent an email notification to login and setup a password.<\/p>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
How do I log into my DataMotion account?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

Navigate to the DataMotion Portal site https:\/\/ssl.datamotion.com<\/a>, enter your email address and password in the logon window and click Enter to login.<\/p>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Do I have different delivery options, or am I limited to only the web portal?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

During initial setup of your DataMotion account, you will be prompted to select a delivery method such as encrypted PDF push and web delivery. You always have the option of changing it later on through your Preferences.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
What if I forget my DataMotion password?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

Click on the \u201cForgot password\u201d URL on the DataMotion portal. An email message will be sent to your designated email account with a link to change your password.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
How is my DataMotion mailbox space counted?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

Your mailbox space is counted using the messages SENT from your account, not received.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
What is the mailbox size limit?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

The default mailbox size is 500MB. Mailbox sizes up to 2GB are available at an additional charge.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Do messages expire? And if so, when?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

Yes, messages do expire. To protect the sensitive nature of your messages, the DataMotion system stamps each message you send with an expiration date. By default, SENT messages expire after 1 month or 30 days. The DEFAULT maximum expiration period of your sent messages can be extended up to 2 years. Increasing your default expiration period will cause your mailbox to fill up quicker. There is also the option to change the expiration period on a PER message basis.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Will I be able to access my messages after they expire?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

After a message has expired, the contents and any attachments associated with that message will no longer be available. Metadata of the message will still be available forever in the form of message tracking and reporting.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
What message delivery tracking capabilities are available with DataMotion?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

DataMotion provides advanced message delivery tracking capabilities such as informing the sender when each message is received and opened, as well as when each individual attachment is opened. This information is available to each user as well as to the system administrator as part of the TotalView reports.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Can I use DataMotion for archiving?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

While DataMotion does not have archiving built-in it can be configured to work with an existing archiving solution.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
How many messages can be sent per day and how is it counted?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

The default limit is 300 emails per day, which is counted against the individual recipients, i.e. it can be 1 message sent to 300 addresses, or 10 messages sent to 30 addresses, etc. This was done primarily to prevent abuse (SPAM).<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
How many recipients can a single message be sent to?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

One message can be sent to 300 recipients at a time.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
How do I create a new message?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

When you login to your DataMotion account, you will be taken to the Member Center. Click on the Compose on the left hand side of the navigation bar or in the Messages & Files section of the Member Center.<\/p>\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Is DataMotion available for mobile devices? Does it require a mobile app to be installed?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

DataMotion is optimized for all mobile devices, and does not require an app to be installed. A mobile version of the website is available without losing the core DataMotion functionality.<\/p>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Does DataMotion work with Microsoft Office 365?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

With DataMotion for Microsoft Office 365, users are able to send secure messages from their email clients of choice by simply inserting a predefined word or phrase in the subject line and clicking send. DataMotion for Office 365 is easy to use because it integrates with applications, mobile devices and systems already in use without the need to install special applications or exchange encryption keys. For additional information on Office 365 integration, please contact your DataMotion Account Representative.<\/p>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Does DataMotion work with Google AppsTM?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

DataMotion for Google AppsTM service allows sensitive data to be securely exchanged with customers, business partners and vendors. It’s easy to use since DataMotion integrates with applications, mobile devices and systems already in use, without the need to install special apps or exchange encryption keys. For additional information on Google AppsTM integration, please contact your DataMotion Account Representative.<\/p>\n

\n \t\t\t\t<\/div>\r\n \t\t\t<\/div>\r\n \t\t<\/div>\r\n \t\t\n\n\n \t\t

\r\n \t\t\t
Why and how is DataMotion different from S\/MIME?<\/div>\r\n \t\t\t
\r\n \t\t\t\t
\r\n \t\t\t\t\t<\/p>\n

DataMotion has the following benefits over S\/MIME:<\/p>\n